We aim to dispatch all orders within 1–2 business days.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
If you do not see it, please check your spam or junk folder.

Shipping Structure

Our shipping system is based on order weight, size, and order value, ensuring a balance between affordability, reliability, and secure delivery.

Lightweight Prints (up to ~10g, e.g. 13×18 cm)

For small-format prints, we offer two tracked delivery options:

Economy Tracked Letter Delivery

• Slower transit times
• Limited tracking updates (postal scan points only)
• Ideal for lightweight single prints

Available for selected destinations including:
Europe • UK • USA • Canada • Australia • New Zealand

Standard Tracked Parcel Delivery (Recommended)

• Faster processing and priority handling
• Full end-to-end tracking visibility
• Enhanced handling and insurance coverage

This option is automatically applied depending on destination and order value.

Medium Prints (up to 30×40 cm)

For mid-size artwork, we use:

Standard Tracked Shipping

Orders are shipped using reliable tracked postal services such as:

• La Poste (Colissimo / Lettre Suivie)
• Equivalent international postal carriers

This ensures:

• Tracking number provided
• Proof of shipment
• Reliable international delivery

Free Shipping

Free tracked shipping is automatically applied on orders over:

€49+

This applies to eligible destinations and is calculated automatically at checkout.

Large Prints (50×70 cm and above)

Large-format prints require reinforced packaging and are always shipped with tracked services.

Shipping costs vary depending on destination due to size, handling, and courier requirements.

Estimated delivery times:

• Europe: 3–5 business days
• USA & Canada: 3–8 business days
• Rest of World: 8–14 business days

Pickup Points & Parcel Lockers (Europe Only)

In many European countries, delivery to pickup points is available via:

• Chronopost Shop2Shop
• Mondial Relay
• DPD Pickup (where available)

How it works:

• Pickup point selection may be available at checkout depending on carrier and destination
• In some cases, the nearest pickup point is automatically assigned based on your delivery address
• We always aim to assign the closest and most convenient pickup location available in your area

Contact details for notifications

To ensure smooth delivery to a pickup point or parcel locker, we strongly recommend providing valid email and phone number at checkout.

This allows carriers to:

• send real-time delivery notifications
• provide pickup codes and instructions
• ensure fast and smooth collection

Preferred pickup point requests

If you have a preferred pickup point, you may request it within 24 hours of placing your order by contacting us.

We will do our best to apply your request before dispatch. After this delay, the carrier may have already assigned the final location.

Delivery Estimates

These are average delivery times after dispatch:

• Europe: 3–5 business days
• USA & Canada: 5–8 business days
• Rest of World: 6–14 business days

All delivery times are estimates and may vary due to customs or local carrier delays.

Lost, Delayed or Missing Orders

If your parcel is marked as delivered but not received, please contact us so we can open an investigation with the carrier.

International Shipping Restrictions

We do not currently ship to:
Afghanistan, North Korea, Iraq, Russia, or Ukraine.

Customs duties or import taxes may apply for international orders and remain the responsibility of the customer.

Shipping Partners

We work with trusted logistics providers including:

• La Poste (Colissimo / Lettre Suivie)
• Chronopost & Shop2Shop
• Mondial Relay
• DHL Express
• Local national postal carriers (USPS, Royal Mail, Bpost, Australia Post, etc.)
• Shipping aggregators (Packlink, Sendcloud, Happy Post)

Contact

For any questions regarding your order:
contact@hakyarts.com