Shipping and Delivery Policy

📦 Order Processing

We aim to dispatch all orders within 1–2 business days.
You will receive a confirmation email once your order has been shipped, please check your junk or spam folder if needed. 

Standard Shipping Options

Lightweight Prints (up to 20g)

• Free Economy Shipping (Non-Tracked): Available for small-format prints such as 13×18 cm, for selected destinations across  Europe, the UK, USA, Canada, and other regions with reliable postal networks.

• Upgrade to Tracked Shipping: Customers may choose tracked shipping for a small additional fee (from €2.95), depending on destination.

Small to Medium Prints (up to 30×40 cm)

• Tracked International Shipping — Lettre Suivie (La Poste): Recommended for added peace of mind. This option provides tracking and proof of shipment at affordable rates.

• Free tracked shipping may apply automatically when order value or weight thresholds are met (e.g., multiple prints).

Large Prints (50×70 cm and above)

• Large-format posters require reinforced packaging and are shipped tracked by default.

• Shipping fees vary by destination to reflect additional handling, packaging, and courier requirements.

• Delivery typically takes 2–7 business days.

Pickup Points & Parcel Lockers (Selected Countries)

In many European countries, you may choose free delivery to pickup points or parcel lockers (e.g., Chronopost, Mondial Relay, Relais Colis) once your order exceeds a certain value or weight.
Home delivery remains available for a small additional fee or free if the order exceeds a certain threshold. 

Express Shipping (DHL Express)

For urgent orders, DHL Express is available at checkout for eligible destinations.
Estimated delivery times:

• France: 1 business day

• EU & UK: 1–3 business days

• USA/Canada: 2–3 business days

• Australia, New Zealand, UAE: 3–5 business days

Charges vary by region and order size.

Delivery Times

• Europe: 3–7 business days

• USA/Canada: 7–14 business days

• Rest of World: 10–20 business days (may vary by location)

All times are estimates and provided in good faith.

Lost or Missing Orders

• For orders shipped with non-tracked postal stamps, delivery is usually reliable. In the rare case that your order does not arrive, we are happy to send one replacement order free of charge.

• For tracked shipments, if your parcel is marked as delivered but you have not received it, please contact us so we can investigate with the carrier.

International Shipping Restrictions

We do not deliver to: Afghanistan, North Korea, Iraq, Russia, or Ukraine.
Customs duties or taxes may apply for international orders and are the responsibility of the customer.

Shipping Partners

We partner with trusted carriers, including:

• La Poste (Lettre Suivie Internationale)

• Mondial Relay, Chronopost

• DHL Express

• Local National Carriers (i.e USPS, Bpost, Royal Mail...)

Pickup Point Selection

After checkout, you will be able to select your preferred pickup point directly on the thank-you page. If you do not select a pickup location at that time, you can contact us within 24 hours to let us know which pickup point you prefer.

After the 24-hour period, we will fulfill your order and send it to the first available pickup point suggested by the carrier.

Please note that we are not responsible for delivery failures caused by incorrect or incomplete addresses. If your order is sent to a Point Relais or Pickup Location, it is your responsibility to collect it within the timeframe specified by the carrier.

Returned, undelivered, or re-sent parcels caused by missed pickups or incorrect addresses may incur additional shipping costs, which will be at your charge.

Order Delay, Incorrect Addresses or Missed Deliveries

If your order is delayed, we will notify you promptly with an updated delivery estimate.

Hakyarts is not responsible for delivery failures resulting from incorrect or incomplete addresses provided by the customer. For orders sent via point relais or pickup locations, customers must collect items within the carrier’s specified timeframe. Returned or undelivered items due to missed pickups or incorrect addresses may incur additional shipping costs, which are the responsibility of the customer.

📧 For any questions, please contact us at: contact@hakyarts.com