Shipping and Delivery FAQs

If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you. Contact our Customer Service by clicking here and we will help you. 

If you have provided incorrect information such as address, email address or telephone number etc. Please contact our customer service as soon as possible so they can try to change your information before the order leaves our warehouse. Unfortunately if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.