Whether you're wondering about shipping times, how to track your order, or what sizes to choose, we’ve got you covered. Below you'll find answers to the most common questions our customers ask. Still need help? Feel free to reach out — we're here 24/7 and happy to assist.
Frequently asked questions
How long will it take to get my order?
Orders are normally dispatched within 1 working day. Delivery takes between 2 to 5 business days. All times and dates given for delivery of your order are given in good fath but are estimates only.
How can I track my order?
You can track your order by visiting the carrier's website in your shipping notification email. Most carriers have a designated tracking page where you can enter your tracking number and check the status of your order.
How to find my package?
If you are experiencing difficulties in finding your package, you can follow these steps.
Can I cancel or modify my order?
Yes. If you would like to cancel or modify an order, we invite you to contact us within 24 hours of placing the order via email : customer-service@hakyarts.com
What printing methods and materials do you use for your products?
We use high-quality inkjet printers with archival-grade pigment inks to produce our prints. Our artwork is printed on premium matte paper that enhances color depth and detail while reducing glare. This combination ensures vibrant, long-lasting prints that faithfully represent the original designs.
Please note that colors may vary slightly between what you see on your screen and the final printed product. Screens are backlit and often display brighter, more saturated colors than physical prints.
While we strive for color accuracy, differences in screen brightness, calibration, and ambient lighting mean printed artwork may appear slightly softer or more muted than what is displayed digitally. This is a natural and expected difference between digital and physical media, especially with inkjet printing technology.
If you have any specific questions about materials or care instructions, feel free to ask!
What if my order arrives damaged?
If your order is damaged, please send us a photo within 14 days via email : customer-service@hakyarts.com and we will send you another one free of charge or issue a refund.
While we strive for color accuracy, differences in screen brightness, calibration, and ambient lighting mean printed artwork may appear slightly softer or more muted than what is displayed digitally. This is a natural and expected difference between digital and physical media, especially with inkjet printing technology.
If you have any specific questions about materials or care instructions, feel free to ask!
What is your return and refund policy?
Our returns, refunds and exchanges policy is available on our site
How can I register a return?
We have over 14 returns locations worldwide. If. you need to return an item, please contact and we will send you a return label.
When will I receive my refund?
Your refund is issued within 5-7 business days after we receive the return parcel.
What payment methods do you accept?
We accept most common payment methods such as debit or credit cards but also Paypal.
Which countries do you ship to?
We offer international shipping to most countries and geographical areas such as Europe, USA, UK, Canada, Australia, Singapore or Japan. Unfortunately, we are unable to deliver to countries such as Afghanistan, North Korea, Iraq, Russia or Ukraine.
Free standard shipping is not valid on some international orders.
What if I want a custom print size order?
If you cannot findyour print desired size, please feel free to send us an email and we we'll what we can do. Please be aware that most of our prints ranges from 13x18 cm till 61x91 cm.
Worldwide Shipping
Free worldwide delivery for small art prints and free tracked shipping from 18€
Next Day Dispatch
Secure packaging, reliable carriers, and full tracking on every order.
