Returns, Refunds and Exchanges Policies

All Hakyarts products are produced individually on demand. Due to the customized nature of our items, the EU right of withdrawal (14-day change-of-mind returns) does not apply, except in cases of verified defects as defined below.
Definition of Defective Items
A defective item refers exclusively to gross errors on our part, including:
  • The product does not match the size specifications ordered by more than 2 cm.
  • The product materially differs from the advertised design or images.
  • Obvious printing or production errors that significantly affect the intended appearance.
Note: Minor imperfections, color variations due to screens or printing processes, or slight texture/finish differences are not considered defects.
Returns Procedure
If your order qualifies as defective:
  1. Contact Hakyarts within 7 days of delivery with:
    • Order number
    • Clear photos of the item and packaging
    • Brief description of the issue
  2. Do not return the item before receiving instructions.
  3. Once verified, Hakyarts will arrange a replacement or refund at our discretion.
Customer-Liability Returns
  • In some cases, customers may choose to return items at their own cost (e.g., partial refunds for gross errors).
  • A fixed return handling charge of €8 will be deducted from the refund.
  • Customers are responsible for safe packaging and shipment; any in-transit damage may reduce the refund proportionally.
  • Refunds will be processed to the original payment method within 7–14 business days after inspection.
Carrier Responsibility
Once an order has been dispatched:
  • The carrier assumes responsibility for safe delivery.
  • Hakyarts is not liable for delays, loss, damage, or refused deliveries occurring during transit.
  • We will assist customers in filing claims with the carrier, but any refund or replacement for carrier-related issues is contingent on the carrier’s investigation and confirmation of liability.
  • For higher-value or bulk orders, tracked and insured shipping is strongly recommended.
Exclusions
Refunds or replacements are not granted for:
  • Change of mind, dislike of design, or ordering the wrong size.
  • Minor imperfections that do not materially affect the product.
  • Packages lost, delayed, refused, or mishandled by the carrier (covered by carrier claims).
  • Returns requested outside the 7-day notification window.
  • Cases of suspected policy abuse (bulk returns, repeated claims, inconsistent or fraudulent submissions).